Local Government Manager delivers its service on the world-class Apex™ platform. By using this proven platform, Local Government Manager is able to provide its clients with a highly secure, available and scalable online service.

Please add this sentence to the beginning of the second paragraph: Apex™ is a trademark of SalesForce.com, the world’s leading software-as-a-service CRM provider. SalesForce.com has invested millions of dollars in the Apex platform over the past eight years. The standards of excellence delivered by the Apex™ platform to our Local Government Manager clients include:

• World-Class Security to ensure your data is protected and users are authenticated. Security standards are defined for every aspect of the platform from physical, network and application security, to internal systems, data-backup procedures and third party certifications. The Apex™ platform is SAS 70 Type II certified.

• Trust and Transparency to provide real-time, accurate service performance and availability of information. The Apex™ platform provides detailed information on its service and transaction performance and planned and scheduled maintenance activities.

• True Multitenancy where all users share a single common infrastructure that is centrally maintained, allowing for faster innovation at a lower cost. Customers benefit from efficient service delivery with low maintenance and upgrade burdens, consistent performance and reliability, and rapid product improvement releases.

• Proven Scale to support hundreds of thousands of users from government agencies to Fortune 500 financial institutions. The Apex™ platform supports over 550,000 users and processes three billion transactions per quarter.

• High Performance to consistently provide high-speed delivery of web pages and transaction processing. Redundant networks and the fastest hardware and software servers ensure a consistent track record of fast application performance.

• Complete Disaster Recovery to protect customer data with multiple, geographically dispersed data centers that provide extensive backup, data archive and failover capabilities. This includes a multi-level backup strategy of disk-to-disk-to-tape data backups which ensure maximum recovery speed with minimum potential for data loss.

• High Availability to access your data is supported by the proven Apex™ infrastructure. Over $50 million has been invested in three brand-new data centers which provide infrastructure, software and procedures that deliver extremely high availability and service quality.

By using the world-class Apex™ platform, Local Government Manager is able to lower the risk to its clients to successfully implement a software solution because:

• Resources do not have to be dedicated to installation and maintenance
• Clients can be up and running in days or weeks
• No investment is required in hardware or software, only an Internet connection
• Clients are able to learn the software quickly with familiar web-based interfaces
• Clients and their users are always using the latest software version

Each Local Government Manager client also has the ability to customize the application and configure the interfaces to meet their specific requirements. The Apex™ platform provides simple and powerful customization tools to initiate a process known as meta-customization. Meta-customization allows modifications to be made outside of the application which facilitate different views on the same information. The Local Government Manager application allows for client-specific configuration to match the client’s terminology, business processes and fee calculations.

Given the inherent benefits of an on-demand solution, Local Government Manager provides municipalities with a cost-effective alternative to automating their business processes.