Given the inherent benefits of
a web-based solution, Local Government Manager provides
municipalities with a cost-effective alternative to
automate and manage their business processes.
By using a web-based platform, Local
Government Manager is able to lower the risk to its
clients to successfully implement a software solution
because:
- Resources do not have to be dedicated
to installation and maintenance of the software
- No capital investment is required
in hardware or software, only an Internet connection
- Upgrades are provided automatically
by the vendor, so users are always using the latest
software version
- Clients can be up and running in
days as the software is ready-to-use and only requires
a login to get started
- Clients are able to learn the software
quickly with familiar web-based interfaces and online
help resources
When compared to on-premise software,
web-based software has numerous time and cost advantages
from deployment to maintenance.
| |
Web-Based Software |
On-Premise Software |
| Cost to implement |
Typically low or free, only need an internet connection |
High, including hardware, IT support, infrastructure |
| Upfront capital cost |
No upfront cost |
High capital cost |
| Hidden costs |
None, predictable monthly subscription fees |
Potential for additional costs as application
is built |
| Time to implement |
Short, days to weeks |
Long, months or longer |
| Cost of upgrades |
None, included automatically with service |
Cost to license and implement upgrades |
| Frequency of upgrades |
Ongoing product enhancements, typically released
quarterly |
Not frequently updated, typically every few years |
| Customer training |
Simple web-based interface is easy to learn |
Typically requires on-site training at cost |
| Ongoing customer support |
Customer support included with the subscription,
online help and resources available |
Additional fees charged, outdated versions not
supported at all |
| Data security |
Stored offsite with a highly sophisticated backup
and rigorous security system |
Stored on-site |
Organizations have embraced the web-based
software model and recognize the value of controlling
costs, lowering IT risk and shifting the responsibilities
for security, maintenance and upgrades to an external
vendor. Clients also recognize that with a pay as you
go service, web-based vendors must continually provide
the best solutions and highest levels of support. Since
clients always have the option of canceling their subscription,
the onus is on the vendor to maintain a better solution
or risk being replaced. |
